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Hi! I have been lurking here for a while as I am not a School Librarian but a Librarian in a University that has a Curriculum Resources Center for our students training to be teachers. (Although the issues discussed here are often quite relevant to mine). I am interested to find out from anyone who lends out kits to students what there procedures are for missing items of kits. I need to know what you do if the patron insists the part was there when they returned it or that it was never there in the first place. Also do people have a general fine, eg. $50 or do you consider the cost of the item etc. Please respond to me directly as I don't know how relevant this is to the list. Thanks Heather Cooper Curriculum Resources Centre Librarian Macquarie University Library Sydney, Australia hcooper@library.mq.edu.au