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I have used Perma-bound books for quite a few years and really like my sales representative. However, our system has started having problems with them. Our coordinator of media resources mentioned several problems in orders she had made over the summer. I ordered a set of AR books from them early in September. Although I had received a quote from Perma-bound which included prices for cataloging (shelf list card only) and MARC records and disk, the books were shipped with no cataloging information and no barcodes or records. It took them over two weeks to issue a call tag for UPS to pick up the books in mid-October. Yesterday I received the corrected shipment and installed the MARC records on the Athena program. To my disgust, 13 out of the 34 records were invalid. Upon checking, I found that the company had reused barcode numbers that had been used on previous orders with them. I called my representative who was out of town and faxed the list of records to his secretary. As of now I have been working with this order for three months and still can't process the books so that the students can use them. I plan to talk with my representative as soon as he gets back in town to see if he can tell what is going on. I have always had a good relationship with this company, but it seems that the main plant can't get their act together. I would like to compile a list of comments on this company so that I can forward them to my representative. ------------------------------------------------------------------------- Madeline L. Buchanan, Library Media Specialist W. J. Christian School, Birmingham, Alabama 35206 Phone (205) 838-7666 Fax (205) 838-7673 mlbuchan@bellsouth.net mlbuchan@aol.com mlbuchan@scott.net http://hometown.aol.com/mlbuchan http://www.scott.net/~wjc/ Progress is slow because nothing is ever invented and perfected at the same time. ------------------------------------------------------------------------ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=