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On Tue, 1 Aug 2000, Michele Missner wrote: > The fact that students and staff find your LMC a warm and inviting place, > I am sure has as much to do with you and your staff making them feel > welcome. A place can look inviting but the people in it can make it very > hostile evironment. Michele This is quite true. I used to have a friend who was a librarian in a public library -- a beautiful new library with comfortable chairs :) I'd go visit even tho it wasn't *my* public library. But the head librarian was such a snooty old hoot that I often commented when leaving that if that library were a restaurant or grocery store or what have you, they'd be out of business. Not only was she rude to the *customers* she ruled the employees with an iron fist. Then she retired. IT was as if a cloak of darkness had been lifted. Employees were empowered and invited to be responsible for their own areas. The children's librarian, for example, was able finally to do the selecting and planning for the children's department. Patrons were greeted with a smile. It was just an altogether different place. I tell my aides and student assistants that working in the library is a little like working for Wal-Mart. We should smile and acknowledge patrons when they enter. We should let them know we're available to help -- but not hover or snoop. We should say thank you. Just the common courtesies (sp? that doesn't look right) of good customer service. And it doesn't cost a cent. Not all who wander are lost... J. Rathbun, Librarian Lincoln Elementary School - Las Vegas, Nevada jrathbun@orednet.org [home] =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=