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Hello Netters! I'm starting at a new school this fall and it has a different automation system (I'll call it "Brand X") than the one I've used before. I'm also aware that an administrative decision was made to discontinue the annual service fee which included technical assistance as well as upgrades. Here's my concern: From another source (different school district) I learned that their contract for service from Brand X specifically states that if they discontinue paying their annual service fee, and then later decide to re-subscribe, they must PAY THE FEES FROM THE ENTIRE TIME PERIOD THEY LAPSED as well as the fees for the current year. I never had such a clause in the contract with my other automation system, as far as I can recall, but I always kept up the subscription and used the tech help often. This is my TARGET question: Has this become standard practice throughout the industry, or just with this one (very popular, often mentioned on LM_NET) brand? Or does this company write contracts differently depending on the individual district's agreement with them? I'd like to get some info on this before I approach the principal about renewing the subscription. It's possible I could also get tech assistance on a fee per call basis, if needed (IF the library budget permits!). You can reply to me at <shatz1@earthlink.net> and I will post a "Hit" if others are interested. I will need to know the name of your automation product and whether or not they charge for the time lapsed if you decide to renew AFTER the contract ends. Please check your contract or renewal letter so you're sure (which is a good idea even if you don't respond to this post!) what the policy is. Thanks! Joanne Ladewig "Library Lady" at Lawrence Elementary Garden Grove, California e-mail: shatz1@earthlink.net =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST, etc.) send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.shtml See also EL-Announce for announcements from library media vendors: http://www.mindspring.com/~el-announce/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=