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Hi everyone, I am wondering if it is just me or is anyone else also having difficulties with customer support from Spectrum? I have been using this company (formerly Winnebago) for 6 years. I don't usually need much customer support since we can usually take care of ourselves ok. But there are times when we really need their help. In the past, I have found them to be very knowledgeable and efficient. Unfortunately, since the beginning of the year, we have had various issues which required their assistance. Their hold times have been on average of 40 minutes. Then their tech support don't seem to be able to get to the root of the problem and the phone calls go back and forth for days. I have spoken with a supervisor, but I still don't feel any customer satisfaction. Today, I was on the phone with them for over 2 1/2 hours (with a previous problem with the inhand) and the guy was getting very impatient and condescending towards me. This is the second time this has happened. On the phone, I was so frustrated and insulted that I was reduced to tears. Finally they had one of their "experts" call me and she finally solved the problem within 40 minutes. I called back the supervisor and left a message but didn 't hear back today. What can we do? I think it is terrible and unethical to charge customers hundreds of dollars just to have us dread calling them for help. They know that we depend on their support. Thanks for your advice Esther Schnaidman Librarian/Media Specialist Yeshiva of North Jersey River Edge, NJ -------------------------------------------------------------------- All LM_NET postings are protected by copyright law. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. LM_NET Help & Information: http://www.eduref.org/lm_net/ Archive: http://www.eduref.org/lm_net/archive/ EL-Announce with LM_NET Select: http://elann.biglist.com/el-announce/ LM_NET Supporters: http://www.eduref.org/lm_net/ven.html --------------------------------------------------------------------