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Here's another one for you...in spite of two calls to Grolier to verify that the new edition of the multimedia encyclopedia had the same hardware requirements as the earlier editions (286 or better, vga display or better, single speed cd-rom player or better, etc.), and after ordering five copies to upgrade all our cd-rom stations, the new DOS version arrived (months late!) and would not display any video or the associated audio clips. Buried in the the fine print of the manual is the statement that the video requires 386 or better, a direct contradiction to what Grolier told me. Upon calling Grolier, their rather lame resopnse was that the new version would display text well enough, and I would only miss the videos. I could return the disks for a refund if I was not happy with that. (I elected to trade with people what had the v. 5.x and the equipement to run the newer v. 6.0, so it has worked out for me.) This illustrates a trend in the entire computer world, but especially the educational aspect of it. Software developers are assuming that we have the same financial resources as big business, and design programs that are highly consumptive of system resources and that have high-end hardware requirements. At the same time, they discontinue products that they touted just months before, leaving schools in the position of having to constantly upgrade expensive hardware, or live with programs that are out of date information-wise. Another example is PC Globe, a fine program that used to offer updates of the demographic data without touching the core program. The most recent upgrade completely re-wrote the program and has much higher system requirements. No data upgrades are available for the older version of the program. Nothing was wrong with the old program, but they couldn't resist "improving" it and in the process orphaning all the existing users of the program. Windows is another example. Virtually no new programs are being written for DOS--all now require Windows, with its excessively high system requirements; and to my mind, Windows does not have decent security. It is extremely easy for a moderately capable student to trash the desktop, delete programs and drivers, and thoroughly wreck the system so it is unusable for others. And of course, we all know who has to spend the time rebuilding the desktop and reloading trashed programs, don't we?! 8-) Whatever happened to consistancy? Wahtever happened to creating a good product and sticking with it? I am tired of having to learn(and teach) a whole new set of commands whenever a product upgrade comes out. I am tired of spending scarce library dollars just so I can run a program that worked fine in its previous version but is now out of date as far as the information it presents! Sorry for the length of this, but I've just received another mandatory upgrade from Follett. I haven't even had time to do the original upgrade to Unison yet, and already they are sending out a whole new set of disks! As you can tell, I'm not in the best of moods as regards to program upgrades. Regards, Mark