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I, too, am still experienceing problems with Follett support. They never call me back either, unless I make a huge fuss by calling Follett Book Co. and complaining. I have also left the same pleas on several people's voice mail machines, and then it is my lucky day because everyone calls me. Feast or famine. I have been saving all the Unison messages on lm_net. I appreciate all the helpful hints published herein. Can't *wait* for that upgrade! Wanda Cuniff in Nacogdoches, TX.