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This topic hit a chordant note in my CPU. Some CDROM vendors are playing games with you if they refuse to replace the CD, especially one that is expensive or is a subscription. The actual cost of reproduction of a CD is less than a Loonie (Cdn dollar) to the vendor, so replacement is no big deal, even though you might have put out big $s to buy it. We subscribe to MAS select, which costs us about $3000 Cdn, and when the disk arrives, EBSCO values it for the postal service as $5.00. The point is, the cost and value of a disc is in the information it contains, not the pressing of the plastic. We had problems with MAS last year and EBSCO's help line was excellent, and they couriered replacement disks without question, and not even at our expense. They value our patronage, and so they should. We currently operate about 8 other CDROM products (Groliers, Encarta etc.) and have not had occassion to ask them for help or replacement YET, but should we get the run-around, I can be a very assertive and crabby customer. Hopefully the sleazy shell game SOME vendors play will end when we become more mature consumers of this technology. Bill BHanson@cbe.ab.ca