Grolier's 95 version 7.0.3

["Caryn Werlin, Bridge School Librarian, Lexington, Ma" <WERLIN@SCH.CI.LEXINGTON.MA.US>]

   Please write letters of complaint about the "new" Grolier's
   problems to:
    Ernest Cormier
   Senior Vice-President of Product Software Development
   Grolier Electronic Publishing
   Sherman Tpke.
   Danbury, CT 06816

   Since Friday, when I received my replacement 7.0.3, I have spoken
   to Tech Support and Customer Service.  Tech Support (while very
   polite) said that they had not put the print selection option in
   the update, although I had been told in January that they would!!

   I am also having general printing problems with entire
   articles--the screen freezes.  Since Tech Support advised me to try
   to copy and paste parts of articles (definitely not what I want to
   do in an elementary school)  I have decided to reinstall
   the 94 version which works wonderfully and to complain to Grolier's
   about sending out a version that actually has fewer features.

   There are lots of us out there.  If enough of us complain we will
   be heard!!


   Caryn Werlin
   Bridge School Library
   Lexington, MA 02173

   Werlin@sch.ci.lexington.ma.us