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A thought that crossed my mind is the level of service the public library approach takes. I know some who have a jigsaw puzzle going while the ref librarian hunts down the requested info -- students questions as well. The phylosophy statement for my program is Give them a fish they eat for a day, teach them to fish, they eat for a lifetime. My approach is to use a pole, not plasatic wrap. Wouldn't that be a big hurdle to overcome for a combined service? Theresa S. Toy t_toy@tec.nh.us