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A while back I posted a question to this group regarding people's experiences
with the new AT&T Worldnet service.
 Most people who replied  were, like me, eager for an alternative to AOL.
 Many recommended just going with a
no frills lo-cost ISP (a regional one) that offered unlimited
use for a flat rate (e.g. $19.95/mo or $99/year in some cases)
even though it means buying your own software (e.g. Eudora,
Netscape).  Well, AT&T finally sent me their software for
MAC (just out of Beta testing phase;  very new) and it has been
a nightmare ever since.  It turns out that the netscape 2.0
they use is totally unable to receive e-mail for the customer.  'It goes to
their server, but not to the individual.  If you try to
use AOL 3.0, the AOL disables worldnet's software.   Their
first level tech people are generally inept re MACS.  They kept
contradicting themselves and used the trial and error method.
They have some higher level people who are trying to figure out
what is causing the problem and they are not offering any
general financial rebates to those of us experiencing this
half-way ISP service.  They say it is up to each customer to
negotiate their own financial arrangement.  It is truly a
shoddy way to run a business.  Is anyone else out there
experiencing this problem?  I understand AOL is launching a
19.95 unlimited use arrangement Dec. 1, which, by the way,
will be a default arrangement......i.e. you will automatically be put on that
account unless you specifically request to retain
the 9.95 mo limited use account!  Buyer beware.  Comments?

Pat Wallace   denwall@aol.com


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