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Thank you to the over 20 people who responded to my inquiry about this company. Although the replies ranged from "Hate them -will never do business with them again" to "A great company to deal with", the majority of the responses were positive. Most people said they had no problems with the returns nor with billing. Indication was that they are weighted toward nonfiction titles. Some raved about the great bindings, while someone else thought they were poor. Again, thank you for your input. Pame Spencer, MLS pamespen@tenet.edu