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Brodart really helped us on a cart order through them.. They went to bat for us with the manufacturer (Luxor) who did not want to take returns because the carts [wrong size] has arrived over the summer and Luxor's allowable exchange time period had expired. After many phone calls/time on Brodarts part, they solved the problem - and the only charge was the shipping back of the original carts to Luxor. Brodart absorbed any of their extra costs for shipping and restocking. The rep in charge of NYS Contract items is the person who helped us - ask for her. I have found them to be a very customer friendly company. Jeni Friedland, Librarian Middleburgh Elem School, Middleburgh, N.Y. jenif@global2000.net =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= To quit LM_NET (or set NOMAIL or DIGEST), Send an email message to listserv@listserv.syr.edu In the message write EITHER 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST For more help see LM_NET On The Web: http://ericir.syr.edu/lm_net/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=