Re: HIT:FOLLETT

[Debra Kilcup <dkilcup1@MICKEY.ESD113.WEDNET.EDU>]

Yes, yes, yes.  I am having same problem.. When I called Follett this
A.M.-and after I had waited the 7 minutes for a support tech to take my
call, he did not know what to do and had never heard of this problem
before.  Made me feel that perhaps I was the only one.  He did attempt to
put me through to a higher level advisor, but after 20 minutes on hold, I
hung up.  I just don't have those block of time to wait on the end of the
phone.  I am not as pleased with this new system as I had hoped.  And I
don't feel that the support is what I was promised.  Oh, well.  Too late
to change my mind.
Debra Kilcup/Librarian
Meadows Elementary
LAcey, WA 98513
dkilcup1@mickey.esd113.wednet.edu

On Sun, 22 Mar 1998, Joyce Nolan wrote:

> Two schools in my district are having the opposite problem with
> Unison..when we check books in we get the message that the book is not
> checked out. The books are stamped with recent or future due dates, and
> it as happened far too many times to both schools for it to be students
> returning books they had not bothered to check out.  We just discussed
> on the 20th if it would do us any good to call tech suppport.  Would
> love to know if other Unisom users are having our problem.
>
> For users of the last upgrade of the DOS version of Unison, if you use
> 92 for biography you will not get inventory numbers on this category,
> and the "hold" function does not work if a book that is on hold is
> renewed.  Since Follett apparently is undecided if it is going to bother
> fixing some of the problems with the DOS version, I think we all should
> share problems we are having with it before Follett closes out its DOS
> team.
>
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