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It is important to note that about a week after I posted the retraction I started to get some positive response from the vendor. They are attempting to address some of the issues that prompted my first posting, and they promise significant improvement in their product by the end of November. I will be very pleased to post a message about any and all improvements in December. I wish this level of communication and cooperation had been achieved before the original posting. This has been an educational experience for me (as well as scary and stressful). "There are really several issues here. No one should use their school site/district email for other than school business. Remember, you represent your school/principal, etc., not just your own opinion, when you do." The people who commented on personal vs. employer's email raise an important point. All disclaimers aside, using the employer's email service does make the employer a participant in the posting. I was not speaking for my employer, and it is quite true that there are many in my school district satisfied with the vendor/software. This was not made clear in my original posting. Many people commented on the difference between flaming and constructive criticism. I stand by my comments in the original posting, and of course flaming a vendor is not the way to resolve problems or develop a positive relationship with a vendor. However, we are a community of information providers, and one of the most valuable functions of LM_NET is forum it provides to share information and assist others by sharing our knowledge and experiences. I am very encouraged by the many comments on positive vendor response to LM_NET postings. I believe (based on recent communication with my vendor) that the vendor is trying to respond to my concerns. I look forward to confirming this in future postings. It is just as important (maybe more) to acknowledge genuine effort and success as it is to make fair and honest criticism. Vendors and library staff who recognise this will always find themselves in a win-win situation. In the interests of keeping this message short enough for people to be able to read, I will stop now. Many thanks once again for your encouraging words and cautionary comments. It helps enormously to know that the combined wisdom and experience of LM_NET is out there. Zoe Magnus zoe_magnus@telus.net Penticton BC =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-= Date: Tue, 23 Nov 1999 09:25:19 -0600 From: Saranne Gans <SGans@CISTERCIAN.ORG> Subject: H.S. Flame About Intellectual Snobbery Dear Listeners, Can I report and flame for a second? A head of a dept. at my school doesn't support bringing junior and seniors to the library. I''ve given gentle urgings for one yr. So I finally met this person face to face for help in getting his dept to use the library. They used to be my best dept., always encouraging students to use the lib. and bringing classes in. On and on....I'll cut it short. When I spoke with the teacher I met a concrete wall! I paraphrase: [teacher said] I think the Internet was designed for dummies, and I have never had trouble finding things in a library. ---This is his rationale for not bringing 16-17 yr. olds to the school library! I'm disheartened and sickened. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Saranne Gans Librarian/Educator (25 years) Cistercian Preparatory School (private school for boys grades 5-12) Irving, TX sgans@cistercian.org gans@onramp.net (home) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "You must be the change you wish to see in the world."~~Gandhi =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=