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Well, it looks like if I do things myself, I'll get results! I called Sunburst about those video tapes we 'bought' and found out that we never bought them! We've been holding them for Sunburst for 2 years and my office never got a bill. We can't find a purchase order, either. But Sunburst customer service had this order from 1998 in their computer from another office and why they never got to the school *I *don't *know! But as it is...they aren't ours to sell! We are keeping the 3 captioned videos and returning the 11 uncaptioned tapes. WHEW! I was *so* aggravated, too! Thanks to Sunburst for not even being angry at our lack of followup! thanks to those who commisserated with me....I gotta confess...this is a nice thing to happen in a long time! regards, Roselle Roselle Weiner Library/LRC Services Coordinator American School for the Deaf 139 North Main St. West Hartford, CT 06107 860-570-2370 <tt.v> 860-570-2301 <fax> =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=