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I just had to jump in here.  I love Amazon.com.  I have placed somewhere
in the neighborhood of 60 orders since 1997.  This is a combination of
both personal and school stuff.  I can think of a few mistakes that were
made and each time Amazon.com resolved the problem quickly and to
greater satisfaction than I would have expected.  One time they upgraded
shipping for a book and it took longer to get here than it should have.
When I contacted them to say that they shouldn't pay the shipper for
"expedited service", they apologized profusely and sent me a gift
certificate.  Yesterday, I received a paperback edition of one of their
"bargain books" I had ordered in hardback.  It wasn't an hour after
contacting them, that they apologized and said that they would not
charge me for the book since the hardcover was out of stock.

I use Amazon.com almost exclusively since we only have a very small
Walden's Book store locally.  However, I not sure I would change this if
I were in a larger city. (They send me presents at Christmas, too.)

When you handle such volumes, mistakes are sure to be made, but we also
have to be understanding, cordial, and allow them to resolve situations
for mutual satisfaction.

 Carole
--
Carole L. Ashbridge
Library Media Specialist          Model Schools Site Administrator
Sackets Harbor Central School          Phone 315-646-3575
P.O. Box 290            Fax 315-646-1038
Sackets Harbor, NY  13685-0290
ashbridg@northnet.org        http://www.nc3r.org/shcslmc

"It is our choices that show what we truly are far more than our
abilities."   Professor Dumbledore to Harry Potter     J.K. Rowling

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