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I am sorry to say the first few responses I got all suggested a new printer! I hope I don't need to do this, as I can't afford one until I get a job. And I need the printer to get a job . . . . Here are the suggestions I am going to try: Try this: Solution A 1. turn the printer off, computer off, switch them on again 2. open a new document on word , prefer a line of word (type them do not cut + paste) 3. print it 4. if it works, print the doc you want 5. if this time not working , it is the problem of the word doucment i came to this problem 2-3 times before, i have to TYPE the document's first few lines again and try, usually this work *********** You need to replace the cartridge holder. This happened to me. Call Canon and ask to buy the part, or buy the cartridges with the holder that has the chip or copper wires on it. That is what is wrong. Your printer is alright. *********** Cindy, sounds like a corrupted driver. See if the canon site has drivers to download. Be sure to match up your model and your operating system if that option is there. They may also have the manuals... ********* Have you checked the cable connections? A loose cable can also cause odd things to happen... ********** So here goes! Cindy Denning TWU MLIS student Once and future librarian Collinsville, TX cynden744@aol.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST, etc.) send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.shtml See also EL-Announce for announcements from library media vendors: http://www.mindspring.com/~el-announce/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=