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I just had an older lady call me at my public library. She had a video at home that we had reserved for her from a different library. It failed half way through, and she wanted a different copy of the same video (learning Spanish). Anyway, there are about 200 videos on learning spanish in our clevnet system, and I do not have access to patron records to see what she has checked out. Although she had the video in her hand, she was unable to tell me the correct title, bar code, isbn, or library card number. So, I put her on hold walked to circ, and found out her number, and the correct item she has, came back to reference and ordered her a new copy. Then she proceeded to ask me about videos she has on reserve, many of which are not owned or even out yet, usually getting the names incorrect, but each time insisting that her version is correct. Then she proceeded to ask about the availability of other movies she has seen previewed on other videos. One of these was "Love's Labors Lust." I wanted to ask if she also wanted Romeo does Juliet or A Midsummer Nights Orgy. When I suggested it may be Shakespeare's Love's Labours Lost, she was quite insistant she was correct. Then she treated me to a detailed history of every movie she has ever seen, her opinion of it and then every library material that she has ever borrowed that was broken, poorly bound, damaged, etc. I was on with her over an hour. I swear, if my husband or kid asks me one single question tonight, I'll lose it. Dawn Sardes YA Librarian Dmsardes@aol.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-= All postings to LM_NET are protected under copyright law. To quit LM_NET (or set-reset NOMAIL or DIGEST, etc.) send email to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST 4) SET LM_NET MAIL * Please allow for confirmation from Listserv. For LM_NET Help see: http://ericir.syr.edu/lm_net/ Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.shtml See also EL-Announce for announcements from library media vendors: http://www.mindspring.com/~el-announce/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=