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Phyllis---I don't know who you talked to but it seems the same person that I talk to. I only seem to have problems with the Follett marked records. I am able to download every other companies records --with no problem. I also use Winnebago. My area rep has not been a help either in solving this problem. So take a guess which company is getting less of my money. Since I have to go in and delete the record and then HAND enter it. Not worth it JaKay Greer Teacher-Librarian Damascus / McCarty Middle Schools Gresham, OR irismedia@prodigy.net =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=- All LM_NET postings are protected by copyright law. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. LM_NET Help & Information: http://ericir.syr.edu/lm_net/ Archive: http://askeric.org/Virtual/Listserv_Archives/LM_NET.shtml LM_NET Select/EL-Announce: http://www.cuenet.com/archive/el-announce/ LM_NET Supporters: http://ericir.syr.edu/lm_net/ven.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=-=-