Jack Strawn <oconn27@nisd.net>
I have had only great experiences with Follett. No company is perfect, =
but Follett has had wonderful fill rates with my orders, and if something =
was incorrect, it was fixed immediately. This year I spent about =
$300,000.00 on books from Follett. The huge order came in great shape. I =
will continue to use Follett. We also happen to have an excellent Follett =
representative. His service has been extraordinary.
Jack Alton Strawn
Sandra Day O'Connor High School Library
Northside I.S.D.
12221 Leslie Road
Helotes, Texas 78023
210-695-4800 x2230
"Does the name Pavlov ring a bell?" -- unknown=20
>>> Anne Marie Clarke <amclarke@NYC.RR.COM> 05/07/03 05:48 AM >>>
I'm really surprised by your experience, because we have had nothing but
good experiences with Follett. Our orders have arrived promptly and with =
no
errors to date this year. As the placement of barcodes is determined by
specs which are set up (along with those for barcodes, security strips, =
and
other processing) before your first order, perhaps this was the reason for
both the delay and your problem.
However, I understand your predicament about the barcodes, because last =
year
every book we received from Marshall McClelland (spelling?) arrived with =
the
barcode on the front cover, often covering the title, although our specs
clearly indicated that we wanted them on the inside of the back cover. I
also did not want to take the time and trouble to send the books back, so =
I
requested a new set of barcodes and painstakingly removed the old ones
myself with Goo-gone (tm). This left marks on a few of the books, took up =
a
lot of my time, and left a lasting annoyance. When I switched schools =
this
year, I saw that their books from that company came the same way. I guess =
it
all depends upon who is doing the processing.
We also had problems with Baker & Taylor last year, which was inconsistent
with placement of book pockets (and did not glue them into paperbacks.)
Barcodes were also missing for more than a few books.
Why not call Follett and see what kind of relief they can offer? (And make
sure that future orders come in the way you want them.)
-- Anne Marie Clarke
Campus Magnet HSS
Cambria Heights, NY 11411
----- Original Message -----
From: "Taliah Abdullah" <bklover10@HOTMAIL.COM>
To: <LM_NET@LISTSERV.SYR.EDU>
Sent: Tuesday, May 06, 2003 4:58 PM
Subject: Follett Books complaint
> I have not checked the archives, so please forgive me if the information
is
> there. I am inquiring about others experiences with Follett Library. =
This
is
> my first year as a school librarian, and I placed my first order with
> Follett several weeks ago. I received the books last week, after =
several
> phone calls and emails to customer service regarding things they were =
not
> clear about.
>
> My dissatisfaction comes after finally receiving the books, only to find
out
> that the barcode labels are placed DIRECTLY in the middle of the front
> cover. I ordered some books that have wonderful cover illustrations and
> they cannot be enjoyed (in my opinion) because of this. Has anyone else
had
> this experience? Did you send the books back? Deal with it? I hate to
> deal with the hassel of repacking and sending them back because they =
took
so
> long arriving, but I am also thinking since students only have 2 more
weeks
> of checkout then maybe I should send them and have them done right for
next
> year. What are your thoughts, comments and ideas? TIA
>
> Taliah Abdullah, Librarian
> MLK Jr. Elementary School
> Urbana, IL 61801
> bklover10@hotmail.com
>
> "Education is your passport to the future,
> for tomorrow belongs to the people who
> prepare for it today"
> El Hajj Malik El Shabazz
>
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