You have $300,000 to spend ??? Is this correct??
Rebecca Endlich Librarian
Edmonds-Woodway High School endlichr@edmonds.wednet.edu
7600-212th St. SW ph.425-670-7311
ext.6127
Edmonds, WA 98026 fax 425-670-7922
> ----------
> From: Jack Strawn[SMTP:oconn27@NISD.NET]
> Reply To: Jack Strawn
> Sent: Wednesday, May 07, 2003 6:23 AM
> To: LM_NET@LISTSERV.SYR.EDU
> Subject: Re: Follett Books complaint
>
> Jack Strawn <oconn27@nisd.net>
> I have had only great experiences with Follett. No company is perfect, =
> but Follett has had wonderful fill rates with my orders, and if something
> =
> was incorrect, it was fixed immediately. This year I spent about =
> $300,000.00 on books from Follett. The huge order came in great shape. I
> =
> will continue to use Follett. We also happen to have an excellent Follett
> =
> representative. His service has been extraordinary.
>
> Jack Alton Strawn
> Sandra Day O'Connor High School Library
> Northside I.S.D.
> 12221 Leslie Road
> Helotes, Texas 78023
> 210-695-4800 x2230
>
> "Does the name Pavlov ring a bell?" -- unknown=20
>
>
> >>> Anne Marie Clarke <amclarke@NYC.RR.COM> 05/07/03 05:48 AM >>>
> I'm really surprised by your experience, because we have had nothing but
> good experiences with Follett. Our orders have arrived promptly and with
> =
> no
> errors to date this year. As the placement of barcodes is determined by
> specs which are set up (along with those for barcodes, security strips, =
> and
> other processing) before your first order, perhaps this was the reason for
> both the delay and your problem.
>
> However, I understand your predicament about the barcodes, because last =
> year
> every book we received from Marshall McClelland (spelling?) arrived with =
> the
> barcode on the front cover, often covering the title, although our specs
> clearly indicated that we wanted them on the inside of the back cover. I
> also did not want to take the time and trouble to send the books back, so
> =
> I
> requested a new set of barcodes and painstakingly removed the old ones
> myself with Goo-gone (tm). This left marks on a few of the books, took up
> =
> a
> lot of my time, and left a lasting annoyance. When I switched schools =
> this
> year, I saw that their books from that company came the same way. I guess
> =
> it
> all depends upon who is doing the processing.
>
> We also had problems with Baker & Taylor last year, which was inconsistent
> with placement of book pockets (and did not glue them into paperbacks.)
> Barcodes were also missing for more than a few books.
>
> Why not call Follett and see what kind of relief they can offer? (And make
> sure that future orders come in the way you want them.)
>
> -- Anne Marie Clarke
> Campus Magnet HSS
> Cambria Heights, NY 11411
>
> ----- Original Message -----
> From: "Taliah Abdullah" <bklover10@HOTMAIL.COM>
> To: <LM_NET@LISTSERV.SYR.EDU>
> Sent: Tuesday, May 06, 2003 4:58 PM
> Subject: Follett Books complaint
>
>
> > I have not checked the archives, so please forgive me if the information
> is
> > there. I am inquiring about others experiences with Follett Library. =
> This
> is
> > my first year as a school librarian, and I placed my first order with
> > Follett several weeks ago. I received the books last week, after =
> several
> > phone calls and emails to customer service regarding things they were =
> not
> > clear about.
> >
> > My dissatisfaction comes after finally receiving the books, only to find
> out
> > that the barcode labels are placed DIRECTLY in the middle of the front
> > cover. I ordered some books that have wonderful cover illustrations and
> > they cannot be enjoyed (in my opinion) because of this. Has anyone else
> had
> > this experience? Did you send the books back? Deal with it? I hate to
> > deal with the hassel of repacking and sending them back because they =
> took
> so
> > long arriving, but I am also thinking since students only have 2 more
> weeks
> > of checkout then maybe I should send them and have them done right for
> next
> > year. What are your thoughts, comments and ideas? TIA
> >
> > Taliah Abdullah, Librarian
> > MLK Jr. Elementary School
> > Urbana, IL 61801
> > bklover10@hotmail.com
> >
> > "Education is your passport to the future,
> > for tomorrow belongs to the people who
> > prepare for it today"
> > El Hajj Malik El Shabazz
> >
> > _________________________________________________________________
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