Jack may have a large amount to spend, but the money does not change how
Follett treats their customers.
I spend only about $1000 each year thru Follett and I have wonderful
service. A few times I ordered the wrong book and the correct one was sent
right out at no charge to me. My order is always prepared to my
specifications. My sales man stops by once or twice a year with Caldecott
and Newbery posters. Their fill rate is better than B&T. And Titlewave is a
wonderful time saving tool.
The first thing to do when there is a problem is get in touch with your
sales rep. If things are not fixed, go up the chain of command. Follett
relies on libraries and they need our business.
Karen DeFrank, LMS
Bullock School
Glassboro, NJ
kdefrank@glassboro.k12.nj.us
----- Original Message -----
From: Grad, Pam <Pam.Grad@KENT.K12.WA.US>
To: <LM_NET@LISTSERV.SYR.EDU>
Sent: Wednesday, May 07, 2003 4:22 PM
Subject: Re: Follet Books complaint
> I have experienced several problems with Follet. I will elaborate =
> individually to anyone who is interested. I don't forsee using them in =
> the future. Perhaps you (Jack) get great service because of the huge =
> budget you have to spend?
>
> > ----------
> > From: Jack Strawn[SMTP:oconn27@NISD.NET]
> > Reply To: Jack Strawn
> > Sent: Wednesday, May 07, 2003 6:23 AM
> > To: LM_NET@LISTSERV.SYR.EDU
> > Subject: Re: Follett Books complaint
> >
> > Jack Strawn <oconn27@nisd.net>
> > I have had only great experiences with Follett. No company is =
> perfect, =3D
> > but Follett has had wonderful fill rates with my orders, and if =
> something
> > =3D
> > was incorrect, it was fixed immediately. This year I spent about =3D
> > $300,000.00 on books from Follett. The huge order came in great =
> shape. I
> > =3D
> > will continue to use Follett. We also happen to have an excellent =
> Follett
> > =3D
> > representative. His service has been extraordinary.
> >
> > Jack Alton Strawn
> > Sandra Day O'Connor High School Library
> > Northside I.S.D.
> > 12221 Leslie Road
> > Helotes, Texas 78023
> > 210-695-4800 x2230
> >
> > "Does the name Pavlov ring a bell?" -- unknown=3D20
> >
> >
> > >>> Anne Marie Clarke <amclarke@NYC.RR.COM> 05/07/03 05:48 AM >>>
> > I'm really surprised by your experience, because we have had nothing =
> but
> > good experiences with Follett. Our orders have arrived promptly and =
> with
> > =3D
> > no
> > errors to date this year. As the placement of barcodes is determined =
> by
> > specs which are set up (along with those for barcodes, security =
> strips, =3D
> > and
> > other processing) before your first order, perhaps this was the reason =
> for
> > both the delay and your problem.
> >
> > However, I understand your predicament about the barcodes, because =
> last =3D
> > year
> > every book we received from Marshall McClelland (spelling?) arrived =
> with =3D
> > the
> > barcode on the front cover, often covering the title, although our =
> specs
> > clearly indicated that we wanted them on the inside of the back cover. =
> I
> > also did not want to take the time and trouble to send the books back, =
> so
> > =3D
> > I
> > requested a new set of barcodes and painstakingly removed the old ones
> > myself with Goo-gone (tm). This left marks on a few of the books, =
> took up
> > =3D
> > a
> > lot of my time, and left a lasting annoyance. When I switched schools =
> =3D
> > this
> > year, I saw that their books from that company came the same way. I =
> guess
> > =3D
> > it
> > all depends upon who is doing the processing.
> >
> > We also had problems with Baker & Taylor last year, which was =
> inconsistent
> > with placement of book pockets (and did not glue them into =
> paperbacks.)
> > Barcodes were also missing for more than a few books.
> >
> > Why not call Follett and see what kind of relief they can offer? (And =
> make
> > sure that future orders come in the way you want them.)
> >
> > -- Anne Marie Clarke
> > Campus Magnet HSS
> > Cambria Heights, NY 11411
> >
> > ----- Original Message -----
> > From: "Taliah Abdullah" <bklover10@HOTMAIL.COM>
> > To: <LM_NET@LISTSERV.SYR.EDU>
> > Sent: Tuesday, May 06, 2003 4:58 PM
> > Subject: Follett Books complaint
> >
> >
> > > I have not checked the archives, so please forgive me if the =
> information
> > is
> > > there. I am inquiring about others experiences with Follett Library. =
> =3D
> > This
> > is
> > > my first year as a school librarian, and I placed my first order =
> with
> > > Follett several weeks ago. I received the books last week, after =
> =3D
> > several
> > > phone calls and emails to customer service regarding things they =
> were =3D
> > not
> > > clear about.
> > >
> > > My dissatisfaction comes after finally receiving the books, only to =
> find
> > out
> > > that the barcode labels are placed DIRECTLY in the middle of the =
> front
> > > cover. I ordered some books that have wonderful cover illustrations =
> and
> > > they cannot be enjoyed (in my opinion) because of this. Has anyone =
> else
> > had
> > > this experience? Did you send the books back? Deal with it? I =
> hate to
> > > deal with the hassel of repacking and sending them back because they =
> =3D
> > took
> > so
> > > long arriving, but I am also thinking since students only have 2 =
> more
> > weeks
> > > of checkout then maybe I should send them and have them done right =
> for
> > next
> > > year. What are your thoughts, comments and ideas? TIA
> > >
> > > Taliah Abdullah, Librarian
> > > MLK Jr. Elementary School
> > > Urbana, IL 61801
> > > bklover10@hotmail.com
> > >
> > > "Education is your passport to the future,
> > > for tomorrow belongs to the people who
> > > prepare for it today"
> > > El Hajj Malik El Shabazz
> > >
> > > _________________________________________________________________
> > > Protect your PC - get McAfee.com VirusScan Online
> > > http://clinic.mcafee.com/clinic/ibuy/campaign.asp?cid=3D3D3963
> > >
> > >
> > =
>
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> 3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D
> > =
>
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> 3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3
> > D=3D
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> -=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D-=3D3D--=3D3D=
> -=3D3D-=3D3D-=3D3D-
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>
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> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D=3D-=3D-=3D-
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> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D--=3D-=3D-=3D-=3D-
> >
>
>
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> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D=3D-=3D-=3D-
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