TECH: Tech support justification

[Elizabeth Hart <ehart@CSB-CDE.CA.GOV>]

I have to write a justification (actually a Freeze Exemption) to keep =
the tech support for our library automation system (Winnebago Spectrum). =
This is being done at the state level--the tech person here agrees we =
need the support.

I am having difficulty thinking of all the reasons for tech support. =
What I have so far:

1. Sagebrush Corp. is the sole source for tech support for Winnebago =
Spectrum (otherwise the state will require three bids).=20
2. Cannot get tech support without paying the yearly fee--there is no =
per hour charge.
3. We have had at least three major problems that required calling tech =
support this year--one so serious it could have potentially caused a =
loss of circulation and cataloging data.

If anyone can think of any other reasons to maintain tech support, I'd =
appreciate it. Thank you for your assistance.

Elizabeth Hart
Library Technical Assistant
California School for the Blind
Fremont, CA 94536
ehart@csb-cde.ca.gov

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