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Thanks to all who responded to my original posting: "Do any of you provide online Ask a Librarian service for your students and staff, via either email or live chat?" Responses follow: --Not at this time, but it sounds like an excellent idea that I might try. --The State Library of NJ offers one at http://www.qandanj.org I hope I got the URL right. It is offered 24/7. --Students can e-mail me either the faculty page or the library page. Few ever do. --I have an "ask a librarian" email form on my website but it hasn't been used extensively. But I like the idea of it being there! --We have a statewide service called Ask Colorado to which teachers and students can send reference questions and get answers via email. The service is available 24/7, and is staffed by volunteers from libraries all over the state. The deep night hours are staffed by a company who contracts with the state. If you need additional information, contact Brenda Bailey-Hainer at the state library bailey_b@cde.state.co.us. She is the Director of Networking and Resource Sharing for Colorado. ----After being denied the opportunity to create a library blog site, I tried setting up this type of system on my library's webpage--- I had just created a single page to "Make A Suggestion"....it could be anything, including: * asking a question * making a comment * making a request (book, video, materials) * making a complaint I had everything set-up ready to go....but the technology department nixed it. The system is locked down so tight, we would have to open some areas of the server and they didn't want to do that (and I was told by others later that they had looked into doing something like this for the whole school but didn't want to offer this type of program because..."it causes problems")...??? So, it's a dead project. In the meantime, I continue telling my students to send me emails (using my school email address that I can access from home), if they have problems with something library-related during the day or in the evening at their home. I have had several who take advantage of the opportunity to ask questions about the databases, books, and even homework assignments; however, I discovered just before the holiday break (when a student was having a problem with an assignment before finals) that the students are not allowed (or are discouraged from contacting the teachers). One student said, "You're the only teacher who has told us we can contact them at home through the school's email. We've been told that we aren't allowed to email or phone the teachers to ask questions if they are at home." (This is the first time I'd heard of this....and it's not like I'm teaching in an asphalt jungle--this is a private school!) I'm not sure if this is a perception or the truth--perhaps an unwritten rule--but I've never NOT had students contact me as a librarian or a teacher, so this is a real frustration. I realize that there are issues related to privacy, but by putting a webpage out there, I had hoped to break down some barriers for students to get help from at least the librarian! --Wow--we couldn't wait to use this avenue for kids to contact us. This year we extended the privilege to 7's (we're k-12). I have had kids e-mail me even in the summer, especially about databases. I understand privacy issues, but a teacher who doesn't care to be contacted by email can let her kids know that. I love it when kids take the initiative to ask me--they know I'll answer, and I don't care what time it is when they write! (Maybe we were happy to supply this service because in the past parents/kids have occasionally called us at home. Most folks I know would definitely choose email over that!) It would be interesting to poll the teachers at your school to see how they feel about it. --Our district tells teachers not to use personal emails with students or parents. Every teacher is given a free district email to use. Again, thanks to all who responded! I am seeing 24/7 Ask a Librarian service, either via email or chat, available in many public and university library settings. Your responses tell me that it may be coming to us in K-12 as well :-) Audrey ************************************************************ Audrey P. Church Coordinator, School Library Media Program Longwood University 201 High Street, Hull 234 Farmville, VA 23909 Phone: 434.395.2682 Fax: 434.395.2148 Email: churchap@longwood.edu, church@moonstar.com "Advocacy Begins With You!" ************************************************************ -------------------------------------------------------------------- All LM_NET postings are protected by copyright law. 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