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Very well said.  I think that the bottom line is: know your patrons and do
what best serves their needs.  Do what you need to do to give them a positive
library experience so they want to come back.  If that means diverting from
traditional thinking and teaching, do it.

There is not a right or wrong way to do this job.  If you are meeting the
needs of your patrons that is what is important.

Thanks,
Rose Ann Heilemann, SLMS
Errick Road Elementary School
716-215-3251
libinfocom@aol.com

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