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You may remember that back in February (2-27), the NPR program Talk 
of the Nation aired a segment that really shortchanged the role of 
libraries in today's society.  I (and several others) wrote letters 
to TOTN, using the instruction on the NPR web site.  Four weeks 
later, I received a canned answer that addressed not one of the 
concerns I raised, merely thanking me for wrting and saying that 
comments from listeners of NPR are valued and thanking me for 
listening and hoping that I would continue to enjoy the show.  I 
posted the original letter I wrote and their response here, and 
several suggested that I forward both the original and the response 
to Jeffrey Dvorkin, the NPR ombudsman. I did so that day (3/23).  I 
received an automated one line acknowledgement of my message the next 
day.  To date I have heard nothing from Mr. Dvorkin or from Neil 
Conan, the host of TOTN.  Since it is now four weeks since I wrote to 
the ombudsman, and nearly eight since the original program, I 
consider any further attempt to get them to address the concerns we 
had about the original program to be a waste of time.  I expected 
better from NPR.

Mark Williams
Consulting Librarian
Professional Services for Conferences, Districts, Workshops
"The closest thing you will find to an orderly universe is a good library" 

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