Hello Destiny users,
I have read all the great information in the archives where many of you
have shared information on slow Destiny response time. It has been
useful information. However, after having upgraded the server
processor, upgrading all workstation memory, being assured the scanners
are just fine, and adding those lines to the config files, I still have
problems. I want to mention that all computer situations in the schools
are the same: same browsers, same settings, same firewalls, etc.
Our problem seems to happen about 2 hours after we start circulating
and only at our elementary schools. We have open circ in the mornings
followed by a fix schedule at the elementaries. That means we circulate
a lot in a short period of time. (As opposed to our middle and high
school where they don't circulate one book after another endlessly. They
get some spaces in between users.) By 10 a.m., we have moved from a 1-2
second scanning time to a 4-5+ seconds and sometimes as high as 10
seconds. (Which seems like a year with a roomful of K-1!)
Anyone out there with what I am calling "Destiny fixed schedule
checkout syndrome?" I would love to hear from you. At this point, I'll
take any brainstorming!
We have put up screens to watch network traffic at that time and it is
not showing a network problem. Oh, how I wish it would!
By the way...thank you to those who responded to my question about
enhancing records when converting. Follett has agreed to fix my problem
without charge. I will say, Follett Tech support and Data folk have
been wonderful to work with, although we can't seem to beat down this
lag time problem. Maybe we just need a bigger stick.
You're a great group to turn to...I appreciate that!
Christine
Christine Findlay, CRC Director
Centerville City Schools
105 Virginia Ave.
Centerville, OH 45458
937-433-8841 xt. 214
christine.findlay@centerville.k12.oh.us
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