[LM_NET] HIT (not really): TECH: Renaissance Place printing issues

[Doyle_Tony <tdoyle@MUHSD.K12.CA.US>]

The Problem:
At seemingly random times, on a variety of computers, regardless of user, AR TOPS 
reports will not print when a student finishes a quiz.  Sometimes it is one or two 
per day, sometimes it is a dozen or more.  I am certain that it is not always user 
error (kid closing the browser before the report is generated) because I have 
watched it happen.
 
Responses from LM_NET:
I respondent had exactly the same problem and several had similar issues.  Several 
people offered sensible suggestions.
 
What I have done:
-Checked the printer set-up:  The computers we usually use for AR testing use 
direct IP printing so the print jobs do not go through a server print queue.  There 
are no other printer problems on those machines--everything works fine.  The 
problem also occurs on machines using queue-based printers.
-Updated all relevant software and operating system: Each machine meets the 
Renaissance Learning specs and we have all of the latest Windows security updates 
and the latest version of Adobe.  I have even tried placing Adobe Reader in the 
Start-Up folder to make sure it is running before the kids begin testing.
 
Results:
The problem still occurs as frequently as ever.  I will be calling Renaissance 
Learning again.
 
--------------------------------------------------
Tony Doyle, Teacher Librarian 
Member California Young Reader Medal Committee
Livingston High School
Livingston, CA
tdoyle@MUHSD.K12.CA.US
Http://www.lhswolves.org/library/index.htm
Http://lhsblog.edublogs.org <http://lhsblog.edublogs.org/> 
"You don't have to burn books to destroy a culture; you just have to get people to 
stop reading them."
Ray Bradbury
 
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