Re: [LM_NET] For Reading Counts users

[Lisa Hunt <lisa3moon@YAHOO.COM>]

It is very disappointing to see this trend within school businesses.  First we have 
dealt with circulation company mergers and take overs, then there is that whole 
"Scholastic Book Fair" is the only game in town.  Now we are seeing the software 
that we now depend upon working this angle.  Sadly, I believe this trend will only 
continue.  We feel it is education, but the practice is pervasive within business.  
The customer is too often a victim of "bottom line" mentality.
 
I was thrilled when my district moved to web-based products, but now we depend upon 
those.  I expect all too soon we will see changes that put us in similar 
positions.  We will have to play it their way or be left out in the cold.
 
I certainly think we should complain and voice our angry disappointments, but I 
just don't think we will see changes that benefit schools and students in the long 
run.  Wow, my tone is pessimistic today!

 
Lisa Hunt, NBCT 2005
School Library Media Specialist
Apple Creek Elementary
Moore, OK
lisa3moon@yahoo.com 



----- Original Message ----
From: Nancy Southard <NSouthard@MIDWAY.K12.MO.US>
To: LM_NET@LISTSERV.SYR.EDU
Sent: Wednesday, September 3, 2008 6:26:11 AM
Subject: For Reading Counts users

I called Reading Counts at the beginning of the summer because I had
heard 2 years ago that the older versions were not going to be supported
after the 07-08 school year.  They assured me that they WERE still going
to be supported.  I based budget decisions on that information and did
NOT purchase Enterprise.  I had missed the first post about RC, but when
I saw Pete's and Paula's posts yesterday, I called RC.  First I called
the tech support.  They didn't seem to know what I was talking about
(and couldn't find our records for 10 minutes) and referred me to
customer service.  I called customer service and they confirmed that my
version would no longer be supported.  They also said it was a very
recent decision.  When I told them about calling during the summer and I
said I was basically scr**ed, they said they were sorry I felt that way
and referred me to a sales associate.  I have a call into that person
who seems to leave her office every afternoon at 3:00 p.m.  After I talk
to her, I'll let everyone know what she says about it.


Nancy D. Southard
Elementary Librarian
PDC Co-chair
Midway R-1 Elementary School
5801 E. State Route 2
Cleveland, MO  64734
Work:nsouthard@midway.k12.mo.us 
Home:southard1301@fairpoint.net 
816-250-2994, ext. 428

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