Here are the responses from today's request for reliable book jobbers.
Thanks so much to all!!!!
I love Ingram. I haven't used B & T for years. It took months to get
orders from them.
_____________
I've been well pleased with Follett for a school library. I can't speak
to their service for a bookstore, since I've never worked in one.
You said the "credit bureau" gave B&T an F because they ignored a
complaint. I wonder if the Better Business Bureau was meant. I'd also be
interested to know how many complaints B&T handled. Giving an "F" to a
business that large because they "ignored" one complaint seems a bit
strange.
I love Bound to Stay Bound, but I don't think that a bookstore owner would need
this type of book. How about Brodart in Williamsport, PA. They service a lot of
public libraries. I have not had a problem with them when ordering either furniture
or library supplies, so their book division is probably fine, too. (Actually I have
a friend from grad school with 22 years experience in a combined high school/public
library who works in that division. They have former librarians working for them to
help create opening day collections, etc.)
Deb
Deborah J. Hendrickson, Media Specialist/Tech Coordinator & Trainer
Westernport Elementary School
_
I have an amazing jobber that will go to the ends of the Earth! Here is her
information:
Books Galore
Lori Puvalowski
(800)598-4217
books.galore@sbcglobal.net
Please contact her!
Patricia,
I LOVE and respect Ingram.
I've had a working relationship with them over 15 years. No real
problems in all that time...recommended to me by a public librarian.
Saranne Gans
Librarian
I love Baker and Taylor and have been a customer for all 15 years I have worked
here. My person is Carol LeMasters and she is super. They have never ignored a
complaint from me, and believe me, there have been very few complaints!! The
bookstore people would deal with a different department maybe...
Olive Woodward
Librarian
Hi Patricia,
I don't think anyone could do a better job than Mackin! They are a family owned
business that specializes in customer care and personal attention. Give them a try!
Best,
Toni
We have used Baker and Taylor for years and been completely satisfied. We have had
no trouble getting responses from customer service, even when we need rush
shipments.
Jodi James-Genovese
Media Specialist
Jenison High School
We use Ingram because their prices are discounted for us (up to 42%) as
members of Tenn-share; also, their primary warehouse is only an hour away,
which speeds up delivery.
-- Ellen Taylor, LMS
Rossview High School
1237 Rossview Road
Clarksville, TN 37043
I use Follett and never have had any trouble with them. Baker and Taylor are not
very
dependable.
Carol Hammer
Calvert Catholic Schools
Tiffin, Ohio
Hi Patricia-
We would love for you to take a look at our website if you have a
chance (www.mackin.com) and hopefully you will get some other positive
feedback from LM-Netters about us as well.
We have a new rep. who now covers the state of Indiana and our company
recently provided a portion of the Opening Day collection at Avon Middle
in Avon, Indiana.
Ann Mansfield, Nat'l Bd. Certified LMS
Opening Day Collections Coordinator
Mackin Library Services
Burnsville, MN.
ann.mansfield@mackin.com
800-245-9540
Trish, I have not used them personally, but it seems that Mackin is often mentioned
on LM_NET. Does this mean we might have a new independent book store in the area?
That would be wonderful!
Hope all is going well.
Patrice Huckaby, media specialist
South Central Elementary School
6595 E. Highway 11 SE
Patricia, used B&T for at least 15 years and never had a single problem. Just
called customer service ( got a lovely Georgia accent) and things were taken care
of immediately! Upside down books, inappropriate, duplicates, whatever, they would
let us return them. Since it is so easy to catalog with automated systems, I would
order books uncataloged and usually had them all in less than a week or 10 days at
most. Prices were great too and their website lets you know if they have it in
stock so there is no need to write a "do not exceed" order to get what you really
want. I really like B&T.
Darlene Yasick
Retired Wyoming, MI
I found Baker and Taylor to be the best. I find it hard to believe that they would
knowingly ignore a complaint as they were always extremely responsive for me.
Jan Davies
Retired Media Specialist
Ashburn, VA
Mackin is my go-to book jobber
Joanne Glasgow
Teacher Librarian
Evergreen Campus Library
serving AAA, HS3 and TEC HS
Seattle, WA
Hi,
I use B&T and the only issue I have with them is that less than often but more than
infrequently (if that makes sense) books will come uncataloged because they don't
have enough information or they don't know if I want the book in FIC or MYS or
whatever. They have always been helpful when I've had to call about something.
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