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This is a reality check. I am using NETCOM to access the Internet. I have only been able to get on two or three times a week. Either I get a busy signal or the phone rings and rings and doesn't connect. The only times I can be fairly sure of getting on are after 11:00 at night or very early in the morning. My question is, is this normal, or should I be getting better service for my money? I don't want to pay the set-up charge for a new service, only to find out that they all have the same problem. Thanks for any feedback you can give me. Sister Penny Cunningham pscunnin@mailbox,syr.edu St. Mary-Basha Catholic School Chandler, Arizona A National Blue Ribbon School Celebrating 50 Years of Excellence