Re: Follett/PHD

[Ruby Jean H Arnoth <rarnoth@STRAUSS.UDEL.EDU>]

I experienced a similar problem and called Follett's Technical Support
number. They were great and solved the problem without any data loss. I
remember that several possible causes were discussed.  I think mine
was battery connectors.  Good luck!

On Mon, 23 Jan 1995, Charlotte Thompson wrote:

> I am using the portable scan program with the PHD PTC-620.  During the
> scanning process (I had scanned about 1000 titles) the display read:
>                 57 * >
> Another user left directions on how to clear this message,  (this is a
> scanner that is used by all media specialists in our county) but this
> process also erases all of the data in the scanner.  Ouch.  All that
> scanning for nothing.
>
> Does anyone know of a procedure to clear this message that will not clear
> data?  Does this scanner need repair or is this just something that
> happens periodically? (WHY ME!?)
>
> TIA.
>