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HP Customer Support Center..208-323-2551 HP Audio Tips (pre-recorded) ..800-333-1917 Customer support is Monday, Turesday, Thursday and Friday 7a.m. to 6p.m. (MST) HP First Fax..800-333-1917 Hope this helps out. They were very helpful to me. Val Moreland morelav@mail.firn.edu yosimite@emcst.com