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        What a difference a sales representative makes!  During last school
year I posted the question on LM_NET concerning the type of library
automation software  schools were using.  At that time I said that I had
Follett and that I liked the product but was unhappy with the service.
Shortly after my message I received many calls including several from
Follett.  My sales rep, Tim Anderson, came to my school and we discussed my
concerns.  Then Tim arranged a special time to come back in the summer to
help me update to Unison.  He stayed two days helping me with the
transition.  Tim made the difference in how I feel about Follett - obviouly
I'm happy with this service.  Thanks to Tim Anderson.


Mary Ellen Russsell
Rolla Middle School
1111 Soest Rd.
Rolla, MO  65401
573-364-2151


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