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What a difference a sales representative makes! During last school year I posted the question on LM_NET concerning the type of library automation software schools were using. At that time I said that I had Follett and that I liked the product but was unhappy with the service. Shortly after my message I received many calls including several from Follett. My sales rep, Tim Anderson, came to my school and we discussed my concerns. Then Tim arranged a special time to come back in the summer to help me update to Unison. He stayed two days helping me with the transition. Tim made the difference in how I feel about Follett - obviouly I'm happy with this service. Thanks to Tim Anderson. Mary Ellen Russsell Rolla Middle School 1111 Soest Rd. Rolla, MO 65401 573-364-2151