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I would like to thank all who responded to my request for suggestions for being a manager. I have decided not to post the exact responses I received since many were personal. However, most people said it is important to have a good job description in place, and to make sure to get the situation under control quickly. I would also like to say that I very much want my clerk to stay, and that her experience can be invaluable to me. However, I would not walk into an English class and try to teach that subject and I do not expect her (or any other subject area teacher) to try to teach information skills! Thanks again.