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I finally got brave enough to update to 4.0 and of course, now it won't work.

If you can please answer these questions:

Did you get a manual with your disks?

Is there a master username and password for the FairCom server?

I keep getting errors on my workstation, which I used to fix by shutting
everything down and starting from scratch.  But I can't shut the server down.
I don't know the password.  It never asked me to set one, and there is no
documentation with the software.

I had not renewed my customer support because I don't think I can justify
$470 for the few times I call.  That's half of my entire budget!
So I will call and pay the $20.

I am so disappointed that their customer support is so high, and that they
send disks without a manual.

Thanks for your help.


Karen DeFrank, Librarian
Dorothy L. Bullock Elementary School
Glassboro, NJ  08028
 defrank@voicenet.com

*When in doubt, Throw it OUT!*

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