GEN: Online Ombuds (mediation instead of litigation)

["Mary Ellen Fleury - St. John" <mefleury@GNOFN.ORG>]

FYI--thought this might offer an easy solution to
misunderstandings/disagreements with American School Directory (ASD). I
can't tell from a quick assessment of the website if there are fees
charged for the Ombuds service. I spotted this in a letter-to-the-editor
in today's Wall Street Journal from the co-director of the Center, Ethan
Katsh. He was commenting on a WSJ article 10/13 titled, "How the Net
Became Land of Opportunity for Legal Profession."

The Online Ombuds Office
Center for Information Technology & Dispute Resolution
University of Massachusetts
<http://www.ombuds.org>
purpose:assists online entities to settle their disputes through mediation
instead of litigation

Mary Ellen Fleury
parent & special librarian
New Orleans, LA
mefleury@gnofn.org

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