GEN:Phone technique

[BRIAN RALPH <bralph@ZETA.ORG.AU>]

Re Ken's suggestions for commercial phone callers

>--simply set the phone down on the desk ... and ignore it until they hang up
>(you can precede this with "excuse me a moment" first, if you wish)
This has proved useful with teachers as well even if by accident. I have a
particular Science teacher who never comes near the library but regularly
phones to say a student will be down to pick up a required video. One day
she phoned during recess and I put the phone down and went and told my
assistant who was very busy and did not take my instruction fully on board.
At the end of recess I realised the phone was still off the hook. On
apologizing to the teacher she commented she hung up after her coffee got
cold but I also think she got the message.

Brian Ralph                             Teacher-Librarian
mailto:bralph@zeta.org.au               St Agnes High School
http://www.zeta.org.au/~stagnesh        Rooty Hill, NSW, Australia
phone: 61-2-9675 2422                   A 7-10 Catholic Co-Educational School
fax: 61-2-9832 1927                     in the Western Suburbs of Sydney

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