Book Vendors

[NLE96 <NLE96@AOL.COM>]

Okay, I hope this goes through this time.

Hi all!

I have searched the archives and not found what I am looking for so I was
hoping that you all might be able to help me.

When I first started my job, I sent the majority of book orders to Follett
because I had received wonderful recommendations about them.  However, in the
past two years, I have become very disillusioned with their service.  I am
finding that it takes about 3 months before I receive a book order.  I am
sending out orders that are $800 and up, so they really are not small amounts
of money that I am sending.  The excuse that I have been hearing for 2 years
is that they moved warehouses.  I understand that this could impact on their
service, but for 2 years?  I really think that the turn around time is
excessive.

My question is this:  Has anyone else experienced similiar problems with this
company?  If so, what was the resolution to the problem?  If you have not had
any problems, and are doing something different than I am, I would like to
hear about that also.  As it stands right now, I am thinking of discontinuing
my relationship with them.

I appreciate any information that you could send me.

Thanks!

Nancy Eagan, School Media Specialist
James H. Boyd Intermediate School, Huntington, NY
NLE96@AOL.COM

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