Re: Follett

[Janice Bjorke <jbjorke@EMRY.NET>]

I am having this problem too...I called support and they now have me =
watching each book as I scan it in to make sure it's the right book.  =
They seem to think it is the scanner even though I just sent those in to =
be tested and approved last month????  Anyway, I was told at the Follett =
Conference last week I might have to run a utilities data base scan (?) =
When I asked support about it they didn't want to do it...Wanted to try =
other things first....So I am watching each book very carefully as I =
check in to make sure the scanner is scanning correctly....We'll see - =
it was almost as if they didn't believe I could be having the problem I =
described....

Janice Bjorke
LMS Crownhill Elementary
Bremerton, WA
jbjorke@emry.net


Yes, yes, yes.  I am having same problem.. When I called Follett this
A.M.-and after I had waited the 7 minutes for a support tech to take my
call, he did not know what to do and had never heard of this problem
before.  Made me feel that perhaps I was the only one.  He did attempt =
to
put me through to a higher level advisor, but after 20 minutes on hold, =
I
hung up.  I just don't have those block of time to wait on the end of =
the
phone.  I am not as pleased with this new system as I had hoped.  And I
don't feel that the support is what I was promised.  Oh, well.  Too late
to change my mind.
Debra Kilcup/Librarian
Meadows Elementary
LAcey, WA 98513

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