Re: Follett

[Elizabeth Letterly <eletterl@ABELINK.COM>]

Wearen't even using our scanners anymore with the new upgrade.  We have had
so many problems and a different "reason for the problems" has been given
almost every time we call Follett's.  I'm very disgusted with this upgrade
and just can't wait for their Windows version.  :-) (I'm being sarcastic --
actually we're seriously examining changing, since the cost to change will
be just about what it will cost to "upgrade" to Follett's Windows, except
for our labor.)  I don't think I'm alone in this and wonder if Follett's is
even listening to these discussions.
At 06:46 PM 3/24/98 -0800, you wrote:
>I am having this problem too...I called support and they now have me =
>watching each book as I scan it in to make sure it's the right book.  =
>They seem to think it is the scanner even though I just sent those in to =
>be tested and approved last month????  Anyway, I was told at the Follett =
>Conference last week I might have to run a utilities data base scan (?) =
>When I asked support about it they didn't want to do it...Wanted to try =
>other things first....So I am watching each book very carefully as I =
>check in to make sure the scanner is scanning correctly....We'll see - =
>it was almost as if they didn't believe I could be having the problem I =
>described....
>
>Janice Bjorke
>LMS Crownhill Elementary
>Bremerton, WA
>jbjorke@emry.net
>
>
>Yes, yes, yes.  I am having same problem.. When I called Follett this
>A.M.-and after I had waited the 7 minutes for a support tech to take my
>call, he did not know what to do and had never heard of this problem
>before.  Made me feel that perhaps I was the only one.  He did attempt =
>to
>put me through to a higher level advisor, but after 20 minutes on hold, =
>I
>hung up.  I just don't have those block of time to wait on the end of =
>the
>phone.  I am not as pleased with this new system as I had hoped.  And I
>don't feel that the support is what I was promised.  Oh, well.  Too late
>to change my mind.
>Debra Kilcup/Librarian
>Meadows Elementary
>LAcey, WA 98513
>
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Elizabeth Letterly, District Librarian (Libby)
Williamsville CUSD #15, Williamsville, IL  62693
eletterl@abelink.com          eletterl@roe51.k12.il.us

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