Re: Follett

[Lee Gordon <lgordon@FREMONT.VEGASNET.ORG>]

Group,
   To be fair to Follett, I have to say that I have not had problems
with the scanner with the new Unison version.  We have had no problems
with incorrectly read barcodes at all.  We did have a problem with a
corruption in our database, but it was handled, finally, after
exhausting all minor possibilities, by a senior analyst who walked me
through two days of "steps".  It worked.  I'm happy.
=20
On Wed, 25 Mar 1998 08:29:27 -0600, you wrote:

>Elizabeth Letterly wrote:
>>
>Due to network problems and lack of a network administrator, I haven't
>upgraded to Unison 1.5 yet. What I seem to be reading is that I
>shouldn't.  We've always had a few problems with the wrong items being
>scanned, but I know sometimes it's because we hold the barcode crooked
>under the scanner and I assumed it was operator error other times (I
>have a lot of volunteers). So is this problem worse under 1.5? I'll
>happily stay with v. 1.22 if it will save me problems.
>
>Anne Hollenbeck, Library Media Specialist
>St. Mark Catholic School
>Plano, TX
>stmarks@cmpu.net
>> Wearen't even using our scanners anymore with the new upgrade.  We =
have had
>> so many problems and a different "reason for the problems" has been =
given
>> almost every time we call Follett's.  I'm very disgusted with this =
upgrade
>> and just can't wait for their Windows version.  :-) (I'm being =
sarcastic --
>> actually we're seriously examining changing, since the cost to change =
will
>> be just about what it will cost to "upgrade" to Follett's Windows, =
except
>> for our labor.)  I don't think I'm alone in this and wonder if =
Follett's is
>> even listening to these discussions.
>> At 06:46 PM 3/24/98 -0800, you wrote:
>> >I am having this problem too...I called support and they now have me =
=3D
>> >watching each book as I scan it in to make sure it's the right book. =
 =3D
>> >They seem to think it is the scanner even though I just sent those in=
 to =3D
>> >be tested and approved last month????  Anyway, I was told at the =
Follett =3D
>> >Conference last week I might have to run a utilities data base scan =
(?) =3D
>> >When I asked support about it they didn't want to do it...Wanted to =
try =3D
>> >other things first....So I am watching each book very carefully as I =
=3D
>> >check in to make sure the scanner is scanning correctly....We'll see =
- =3D
>> >it was almost as if they didn't believe I could be having the problem=
 I =3D
>> >described....
>> >
>> >Janice Bjorke
>> >LMS Crownhill Elementary
>> >Bremerton, WA
>> >jbjorke@emry.net
>> >
>> >
>> >Yes, yes, yes.  I am having same problem.. When I called Follett this
>> >A.M.-and after I had waited the 7 minutes for a support tech to take =
my
>> >call, he did not know what to do and had never heard of this problem
>> >before.  Made me feel that perhaps I was the only one.  He did =
attempt =3D
>> >to
>> >put me through to a higher level advisor, but after 20 minutes on =
hold, =3D
>> >I
>> >hung up.  I just don't have those block of time to wait on the end of=
 =3D
>> >the
>> >phone.  I am not as pleased with this new system as I had hoped.  And=
 I
>> >don't feel that the support is what I was promised.  Oh, well.  Too =
late
>> >to change my mind.
>> >Debra Kilcup/Librarian
>> >Meadows Elementary
>> >LAcey, WA 98513
>> >
>> =
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>> Elizabeth Letterly, District Librarian (Libby)
>> Williamsville CUSD #15, Williamsville, IL  62693
>> eletterl@abelink.com          eletterl@roe51.k12.il.us
>>
>> =
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Lee Gordon                (702) 799-7200, x230
Eldorado High School       FAX  799-7255
1139 N. Linn Ln.           lgordon@fremont.vegasnet.org
Las Vegas, NV  89110

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