Re: Follett

[Anne Hollenbeck <stmarks@mail.cmpu.net>]

Elizabeth Letterly wrote:
>
Due to network problems and lack of a network administrator, I haven't
upgraded to Unison 1.5 yet. What I seem to be reading is that I
shouldn't.  We've always had a few problems with the wrong items being
scanned, but I know sometimes it's because we hold the barcode crooked
under the scanner and I assumed it was operator error other times (I
have a lot of volunteers). So is this problem worse under 1.5? I'll
happily stay with v. 1.22 if it will save me problems.

Anne Hollenbeck, Library Media Specialist
St. Mark Catholic School
Plano, TX
stmarks@cmpu.net
> Wearen't even using our scanners anymore with the new upgrade.  We have had
> so many problems and a different "reason for the problems" has been given
> almost every time we call Follett's.  I'm very disgusted with this upgrade
> and just can't wait for their Windows version.  :-) (I'm being sarcastic --
> actually we're seriously examining changing, since the cost to change will
> be just about what it will cost to "upgrade" to Follett's Windows, except
> for our labor.)  I don't think I'm alone in this and wonder if Follett's is
> even listening to these discussions.
> At 06:46 PM 3/24/98 -0800, you wrote:
> >I am having this problem too...I called support and they now have me =
> >watching each book as I scan it in to make sure it's the right book.  =
> >They seem to think it is the scanner even though I just sent those in to =
> >be tested and approved last month????  Anyway, I was told at the Follett =
> >Conference last week I might have to run a utilities data base scan (?) =
> >When I asked support about it they didn't want to do it...Wanted to try =
> >other things first....So I am watching each book very carefully as I =
> >check in to make sure the scanner is scanning correctly....We'll see - =
> >it was almost as if they didn't believe I could be having the problem I =
> >described....
> >
> >Janice Bjorke
> >LMS Crownhill Elementary
> >Bremerton, WA
> >jbjorke@emry.net
> >
> >
> >Yes, yes, yes.  I am having same problem.. When I called Follett this
> >A.M.-and after I had waited the 7 minutes for a support tech to take my
> >call, he did not know what to do and had never heard of this problem
> >before.  Made me feel that perhaps I was the only one.  He did attempt =
> >to
> >put me through to a higher level advisor, but after 20 minutes on hold, =
> >I
> >hung up.  I just don't have those block of time to wait on the end of =
> >the
> >phone.  I am not as pleased with this new system as I had hoped.  And I
> >don't feel that the support is what I was promised.  Oh, well.  Too late
> >to change my mind.
> >Debra Kilcup/Librarian
> >Meadows Elementary
> >LAcey, WA 98513
> >
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> Elizabeth Letterly, District Librarian (Libby)
> Williamsville CUSD #15, Williamsville, IL  62693
> eletterl@abelink.com          eletterl@roe51.k12.il.us
>
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