Target: Complaint about WorldWise Computer Supplies (Long)

[Wayne and Harrow Strickland <w-hstrickland@MINDSPRING.COM>]

Hi All!  I wanted to forward this information to you as this occured Friday
afternoon at work and my LM NET account is at home.  This is the message I
sent to my faculty after highly recommending this company and providing them
all with information for ordering b/c their prices were so wonderful.  If
anyone has experience with them, please respond privately to me.    I asked
my faculty not to order from them based on this experience.  Here is the
rest of my message b/c I thought others in our LM Net community might want
to know this.  If this is inappropriate to post  I apologize, but being one
of four elementary LMS's in my district, I needed to vent!
Thanks!

Mrs. Harrow Strickland
Media Specialist
Cary Woods Elementary
Auburn, AL
work- hstrickland@auburnschools.org
home- w-hstrickland@mindspring.com


>  I am aware that several of you including myself have already ordered and
> that is water under the bridge.  I have never been treated so rudely by a
> customer service person until I called to ask why they charged shipping
when
> I called them two weeks ago and a gentleman told me shipping was free.
The
> lady who answered the phone was so rude to me.  She told me I made it up,
> that they haven't offered free shipping for 9 months, and that if the
owner
> (who is a man) HAD told me free shipping, I needed to indicate that it was
> per his orders.
>
>   I was not aware that we needed to ask every time we call, who is telling
> us shipping is free and to make sure it is printed on P.O.s .  I've never
> had to do this before, but you can be sure I will from now on.  Then when
> the woman told me to "get my act together" before calling to make
inquiries,
> I told her perhaps our school shouldn't make any more orders from them.
She
> said "Fine" and hung up on me!
>
> When I called back to speak to the owner of the company, I GOT  HER again.
> I asked for the owner's name which she gave me and her name which she
would only
> give me the first name and got ugly about it.  Then I told her I felt she
> was handling my call very rudely.  She told me I was rude to her b/c a
child
> interrupted me during the first conversation and I "did not excuse" myself
> when I told the child "Just a minute" .  When I told her that we would be
> cancelling all orders and that I was going to alert all the media
> specialists in my system that this company is not worth dealing with, she
> LAUGHED at me and told me I "didn't have the power" to do this.  When I
told her I would be calling the owner Monday, she attempted to back track
and locate my information.  I told her it was truly beside the point by this
time and that the orders were being paid by our central office and that
future orders or in-progress orders would be cancelled.  She didn't seem the
slightest bit contrite or apologetic.
>
> Well, whether I have the "power" or not, I just wanted to make you aware
of
> what happened with this company.  I will also be forwarding this message
to
> the owner of World Wise Computer Supplies.

> Mrs. Harrow Strickland
>
> Media Specialist
>
> Cary Woods Elementary
>
> Auburn, AL
>
>

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