Follett WebCollection Plus

[Eileen Culkin <eculkin@INTER-LAKES.K12.NH.US>]

Yesterday Maureen asked a question about Follett's WebCollection Plus.  We
do use it and are generally happy with its performance.  I do have one
quirky problem that keeps resurfacing and was wondering if anyone else has
experienced the same thing and could offer any solutions.  Often, not
always, but often, when searching for an item (author, title, subject) you
will need to click the PREVIOUS arrow in order to find the requested item
at the bottom of the previous list.  It appears to the student or whoever
is searching that we do not have what is requested, when, in fact, we do.
I catch it once in a while............ when I am within earshot and I KNOW
that we have a particular title.  But often students and staff leave the
library (or check from home) thinking that we do not have what they are
looking for.   Our tech person has called Follett and tried some
suggestions and, oddly, it worked for a while.  But the problem continues
ro resurface.  Any suggestions, ideas, similar stories?  I'd apprectiate
any input.   EC

Eileen Culkin,  LMS
Inter-Lakes Jr. Sr. High School
1Laker Lane
Meredith, NH 03253
ecullkin@inter-lakes.k12.nh.us
"Outside of a dog, a book is man's best friend. Inside of a dog, it's too
dark to read."
        Groucho Marx

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