Colleagues:
After spending much of this week researching digital videocameras I settled
on a particular camera and chose to purchase from Best Buy. I talked to
several people at the store during the course of my research, and they were
well aware that I was buying for school and would be using a school
purchase order. No one mentioned that this was a problem. Yesterday
afternoon I received the PO to take down to Springfield (50 miles away). I
called the store to confirm what I was getting ($2300 worth) and again told
them that I had the PO in hand. No mention of a problem. Last night I
arrived at the store where the cameras and accessories were waiting for me,
PO in hand. The person I was to meet took the bag of stuff and we went to
the customer service desk to check out. When I handed them the PO I was
told that Best Buy does not accept purchase orders! Further investigation
revealed that they changed their policy about the time school was getting
out last spring, so many of you may not know about the change.
Over the years I have purchased many thousands of dollars of equipment from
Best Buy, both for school and for myself, and have always been satisfied
with the way I have been treated. That was the main reason I chose to buy
from them. I could have gotten my cameras a bit cheaper from a New York
City mailorder business, but I chose to patronize a "local" store. In the
meantime, Circuit City, located across the parking lot from Best Buy, will
accept a school PO and will match Best Buy's prices, so Monday I'll go back
to Springfield and get my cameras from them
Sorry for the lengthy vent, but thought you might like to know that one of
my favorite vendors will not be getting any more business from me.
David Lininger, kb0zke
LMS, Hickory County R-1 Schools
Urbana, MO 65767
mailto: tss003@mail.connect.more.net
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