The promised .pdf file arrived just after I sent my previous post, and
it looks like it may provide some help for us. We'll see.
Several people mentioned that the response time has greatly increased
since the sale, and the quality of help seems to have decreased
slightly. Perhaps this is due to Follett tech support people trying to
answer Athena questions, and they aren't as familiar with that product
as they are with Follett-developed products. If that is the case, I'm
guessing that they will quickly come up to speed. Now if we could just
get to a live person in less than 10 minutes....
A couple of people mentioned that they were afraid that this was going
to happen and they were looking for a replacement for Athena. I've also
started the search, not because I'm afraid of Follett, but because
sooner or later Athena won't be supported at all. I have a very fat
envelope full of information on various possible replacements, and as
soon as I get this glitch cleared up I'll take some time to study those.
Fair warning, LM_NETTERs, I will be asking for your comments on some of
these systems, possibly by the end of this week, more likely early next
week.
--
David Lininger, kb0zke,
MS/HS librarian
Hickory County R-1 Schools
Urbana, MO 65767
417-993-4226
tss003 at tnp dot more dot net
--------------------------------------------------------------------
Please note: All LM_NET postings are protected by copyright law.
You can prevent most e-mail filters from deleting LM_NET postings
by adding LM_NET@LISTSERV.SYR.EDU to your e-mail address book.
To change your LM_NET status, e-mail to: listserv@listserv.syr.edu
In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL
3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation.
* LM_NET Help & Information: http://www.eduref.org/lm_net/
* LM_NET Archive: http://www.eduref.org/lm_net/archive/
* EL-Announce with LM_NET Select: http://elann.biglist.com/sub/
* LM_NET Supporters: http://www.eduref.org/lm_net/ven.html
--------------------------------------------------------------------
LM_NET
Mailing List Home