[LM_NET] OT: Amazon refund nightmare

[Pamela Pleviak <ppleviak@D127.ORG>]

We had to make a return to Amazon that we had paid for by check. Before
completing the return, we had changed the bank account number to use,
since the other account had been closed. Unfortunately, the change did
not go through. Hence, Amazon credited the closed account and insists
the matter is final even though Amazon admits that they don't have a
confirmation number. The bank has no record of the transaction and
suggested that we file a dispute. This has involved at least 6 phone
calls to Amazon. When we asked to speak to a supervisor, the
representative said that the supervisor was aware of the situation and
would not allow us to escalate the problem. Meanwhile, we're out almost
$100.

 

Has someone else had a similar situation which they were able to handle
successfully? Please respond to me personally unless posting to the list
will help others.

 

Pam Pleviak, MLIS

Library Media Specialist

Grayslake Central High School

400 N. Lake St.

Grayslake, IL 60030

 

ppleviak@d127.org

Go Rams!

 


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