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Apologies for duplicate postings. 

The Graduate School of Library and Information Science, University of Illinois at 
Urbana-Champaign, is pleased to offer the following continuing education course. 

Title: Library Marketing Management 
Dates: July 6 - August 14, 2009
Times: Online asynchronous course 
Instructor: Christine Kujawa, MM, MS, Bismarck Public Library 

Intended audience: CPLA program candidates; other librarians and information 
professionals needing training in marketing principles and marketing their 
libraries.

Cost: $300 

Course description: This course will provide students with an introduction to basic 
marketing management and how these principles apply primarily in a public library 
setting, although many of the principles are applicable to other types of 
libraries. Topics included are: understanding marketing management, internal and 
external audits, analyzing marketing opportunities, developing marketing 
strategies, shaping the marketing product and managing and delivering marketing 
programs. Upon completion of the course the individual is expected to know the key 
components of strategic and marketing plans. The individual will be familiar with 
defining markets, adapting markets, building customer satisfaction, mission and 
vision statements, SWOT analysis, marketing research methodologies, environmental 
scanning, defining target markets and diverse patron populations, segmentation, 
implementation of services, public relations tools and evaluating marketing and 
service results.         

For additional information and to register, visit: 
http://www.lis.uiuc.edu/programs/cpd/CPLA/marketing.html 
Marianne Steadley
Continuing Professional Development  Graduate School of Library and Information 
Science, University of IL
501 E. Daniel St. Champaign IL 61820
steadley@illinois.edu
217/244-2751
Fax: 217/244-3302

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